11 NOV 2018
On Friday, Apple announced that two of its products – the iPhone X and the 13-inch MacBook Pro (non Touch Bar) – have known hardware issues. Bloomberg first reported on these issues after being posted on Apple’s support pages on Friday.
- The screen, or part of the screen, does not respond or responds intermittently to a user’s touch.
- The screen reacts even when a user hasn’t touched it.
The company said users with eligible iPhone X devices can have their display modules replaced for free at one of its retail stores or an Apple Authorised Service Provider.
According to the Bloomberg report, iPhone X users had been complaining about touch issues online for months. Also, interestingly, the iPhone X was on the market for less than one year after being discontinued in September following the release of the iPhone XS and iPhone XR.
A similar touchscreen issue crept up in 2016 with the iPhone 6 Plus. To repair the problem back then, however, Apple charged customers $US149.
Apple also confirmed that its 13-inch MacBook Pro (non Touch Bar) sold between June 2017 and June 2018 might have an issue that causes data loss or drive failure.
The company said affected laptops could be serviced at one of its retail locations or an Apple Authorised Service Provider for free as well. To know if your MacBook Pro needs to be serviced, you’ll need to enter your device’s serial number on Apple’s support page.
Apple did not immediately respond to Business Insider’s request for comment.